The Return of Patient Centered Care and the Benefits To Business
The dawn of the information age and the demand for increased regulatory compliance has brought many positive changes to the home healthcare industry. However, these ‘advances’ have also moved our industry further and further away from its original core of care – the patient. The staff time required for tracking and accountability has left many agencies focusing on clinical outcomes rather than needs or goals of their patients. The Pay-for-Performance issues raised by the recently passed Patient Protection and Affordable Care Act strongly support a variety of demonstration projects. The results of these projects could have a powerful influence on how you do business.
“In this age of information, we’ve moved further away from the patient as the center of care,” comments Ginny Kenyon, Founder of Kenyon HomeCare Consulting. “Agencies are so pushed to deliver what they think a patient needs or what they are mandated to deliver, they often forget to factor in the patient’s wants and goals.” Research indicates lack of patient focus is counterproductive and often leads to ineffectual care and shrinking patient and staff satisfaction.
The formalization of the Patient Protection and Affordable Care Act is putting pressure on agencies to improve the quality of care. The Pay-for-Performance issues raised by the new legislation encourage better outcomes, decreased costs, and improvements in patient satisfaction, overall. Additionally, the new legislation allows the federal government to reward agencies that succeed at improving their quality indicators (better outcomes, decreased hospitalization and emergency room visits, and reduced costs) and sanction those agencies that fail to achieve these goals.
With a strong commitment to “smarter solutions and better outcomes,” Kenyon HomeCare Consulting has partnered with Ruth Hansten RN MBA FACHE of Hansten Healthcare, PLLC to provide tools that allow agencies to reach the goals outlined in the new legislation. Known as Relationship & Results Oriented Health Care® (RROHC), this program has a proven track record of increased patient satisfaction, improved clinical outcomes, enhanced staff engagements, and decreased costs of care across the continuum. Just what the federal government ordered!
Margaret Hofmann, Quality Assurance Manager of Wesley Homes Home Health, is a fan of the RROHC tools. “Home health is the ideal environment to implement the RROHC program,” declares Hofmann. “Critical thinking and communication skills are essential proficiencies all home health staff must possess when working with patients, families, and doctors in the home setting. The RROHC program will give you the competencies needed to reach quality outcomes.”
Join Ginny Kenyon and Dr. Ruth Hansten for an important Webinar on June 16th, 2010 from noon to 1:30 pm PST to discuss how RROHC can help your agency meet or exceed the mandates outlined in the Patient Protection and Affordable Care Act. Put your agency on the winning side of the new legislation. It’s a Webinar you don’t want to miss.
To register please click on the button below.
If you are unable to register online please contact Chris Hellberg at chellberg@kenyonhcc.com or (206) 721-5091 for more details.
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