Staff Retention: How To Avoid the Private Pay Agency Turnover Blues
I often talk to Private Pay agency owners and managers who are so focused on the hiring process they forget that once they’ve hired new employees, they have to work to keep them. There are a number of things you can do to build your retention rates.
First of all, create a formalized Retention Plan. In this Plan, outline the full range of pay for services as well as any bonus plans or incentives you offer that support loyalty. Above and beyond a codified Plan, there is the obvious: treat your employees well and they will return the favor. The average turnover rate for a homecare Private Pay agency is between 25% and 80%. Turnovers can be costly, especially if you hire, orient, and train new employees only to lose them.
From day one, show your employees you value them. Take an interest in their lives as well as in their careers. Sometimes it’s as simple as asking an employee about a loved one or congratulating him when his child graduates from school or asking how an encounter with a particularly challenging client went.
Remember, you are building a team as well as a business. Kindness and concern will go a long way to sustain team loyalty.
Category: Agency Startups, Ginny's Blog