Staffing is a fluid process and no matter the size or scope of an organization, staff comes – and staff goes. Sometimes we’re glad to see the back of an employee but other times, for no fault of our own, we lose a valued manager whose exit deeply impacts the entire culture of our organization. In the short run, most organizations can absorb the loss. However, as time goes by, the absence of a strong leader can erode confidence, eat away credibility, and impact your financial bottom line.
As a quick fix, agencies often decide to promote from within to temporarily fill a position. Rarely a good choice, this person often comes with baggage or preconceived notions from the rest of the staff that weigh down his or her effectiveness. More often than not, a well intended internal hire leads to internal strife and a valued employee who eagerly stepped in to help out, is suddenly diminished and powerless to make needed changes.
A more productive solution is to hire a consulting firm to bring in an experienced Interim Manager while you conduct an executive search for a permanent hire. Sometimes referred to as a Transition Manager, an organization’s willingness to integrate a temporary solution into their long-range game plan can make or break periods of growth and change. Read More
Seattle, WA–Kenyon HomeCare Consulting (KHCC) has just implemented a program turnaround for Sound Options, Inc., one of the Northwest’s leading home health care agencies. A company known for its high quality of service, the turnaround helped refocus and direct company goals and its mission of superior service. Starting with a complete organization analysis, KHCC developed an intensive plan for improvement throughout the company and oversaw all details of the new strategy. Creating new organizational charts and redesigning internal systems and structures, KHCC was able to help Sound Options improve its functions and workflows while supporting staff and management. Read More
Seattle, WA–Kenyon HomeCare Consulting (KHCC) continues a six-year relationship with Marquis Home Health of Portland, Oregon. Originally planned as a startup consultancy which extended to a long term retainer relationship, Ginny Kenyon founder and principle of KHCC has helped Marquis Home Health owner, Mark Schulz, launch and develop a thriving Medicare Certified Home Health and Private Pay service as well as establish a solid footing in the health care marketplace. “When I started working with Mark, he was brand new to the industry,” explains Kenyon, “From the moment I met him, I knew he had a true commitment to helping people.” Building on Schulz’s passion and determination to build a first class agency, Kenyon flew to Portland once a month for over a year. Working directly with Schulz to proactively solve problems and to coach and counsel him on how to successfully run his agency, Kenyon instigated a full court Home Health and Private Duty 101 consultancy. Covering everything from market analysis, services to be offered, and the rules surrounding these offerings, Kenyon helped build a strong foundation for the company from the ground up. Read More
